We want you to be happy with your purchase.
If you have a question about your LIlac Way item, contact Karen Laukkonen at karen@restorelilacway.com or call 952-929-1242. Be sure to leave a message if you get voicemail. I welcome your comments and questions about this new shop.
Get answers below.
Just click to open the sections below for more info.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but USA shipping is estimated to be 5 – 8 business days. We are currently only shipping to the United States.
Where will my order ship from?
We work with a reputable, experienced on-demand order fulfillment company with facilities in both North Carolina and California.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with karen@restorellacway.com, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at karen@restorellacway.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have two locations in the U.S. so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at karen@restorellacway.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at karen@restorellacway.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
What’s your return policy?
Because each item is printed on-demand, we don’t offer returns and exchanges. If there’s something wrong with your order, please let us know by contacting karen@restorellacway.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at karen@restorellacway.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
Because each item is printed on-demand, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at karen@restorellacway.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.